Returns Processing

E-commerce is becoming increasingly important, especially in Corona times. In contrast to the stationary business, returns on online orders are an essential part of this business model. Only those who manage to handle returns cleverly and professionally can operate their online sales profitably. However, many retailers suffer considerably from this, because returns can significantly reduce their profits. What can be done?

Restricting returns, e.g. by limiting payment methods, charging a flat rate for returns or omitting returns slips, is often not a good idea, because then you lose the customer and thus future business.

Processing returns often causes high processing costs and takes a long time. It becomes a challenge to quickly reuse returned items while efficiently detecting fraud attempts and product defects. Therefore, e-commerce logisticians repeatedly ask themselves the following questions: How can unnecessary costs be avoided, the returns rate be reduced and the handling of returns be made efficient without jeopardising customer satisfaction and thus future follow-up business?

There are various approaches to optimising logistics in mail order, ideally automating as much as possible. The digitalisation of intralogistics is essential for efficient e-commerce.

This already starts in the ordering and shipping process. Unnecessary and avoidable, for example, are returns due to incorrectly shipped items. To ensure that customers actually receive the goods they ordered, shipping controls are recommended. Shipping controls can be fully automated.

Especially for seasonal items, it is important to process certain returned items as quickly as possible in order to resell them quickly before a price drop starts at the end of the season. With smart technologies such as RFID, returned items can already be identified contactlessly (i.e. without opening the package) at goods receipt and prioritised according to demand, checked more quickly, booked and put back into stock.

Our returns solution can help you increase productivity by 20% or more. Both processing time and turnaround time can be significantly reduced.

Fraud attempts can be detected more easily. Individual errors on individual articles (not on the EAN/GTIN, but on the individual part!) are quickly detected. It is possible to determine exactly how often which part was sent and returned. Returns processing, including customer communication and downstream billing processes, can be almost completely automated.

Speed and efficiency count!  The faster the goods can be returned to stock and resold, the higher the average selling price of the item. The customer is satisfied with fast service and speed and will later only report positive things in online reviews.

Happy customers and efficiency at the same time - that is successful and modern trade for us!

Your benefits from returns processing with RFID:

	Productivity increase of at least 20%
	Shortening the processing and lead time
	Quick identification of returned items, Orders and customers
	Detection of attempted fraud and product defects
	Automation of returns processing and  elated processes (e.g. accounting)